Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of Nuvori Care (the "Service"), provided by Nuvori Technologies Pty Ltd (ACN 664 706 576, ABN 19 664 706 576) ("we", "us", "Nuvori"). By creating an account or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The Service

Nuvori Care is a software-as-a-service platform for NDIS providers. Features, pricing, and inclusions are described on our website and may change from time to time. We will provide reasonable notice of material changes to existing subscriptions.

The Service is provided "as is" during any pre-launch, beta, or early-access period. We are transparent about pre-release status; certain features may be incomplete, subject to change, or withdrawn.

3. Your account

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring users you invite (staff, workers) comply with these Terms.
• The accuracy of the data you or your users enter.
• Your legal obligations as an NDIS provider, including mandatory reporting, participant consent, record retention, and any obligations arising from your provider registration.

4. Your data

You retain ownership of all data you and your users enter into the Service ("Customer Data"). We are the data processor; you are the data controller.

You grant us a limited, non-exclusive licence to host, process, transmit, back up, and display Customer Data solely to provide the Service to you. We will not use Customer Data for any other purpose without your consent, except to meet legal obligations.

You are responsible for obtaining any consents required to enter participant information into the Service (for example, consent from participants or their guardians).

5. Acceptable use

You must not:

• Use the Service to break any law, infringe rights, or act against NDIS Practice Standards or Code of Conduct.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with the security or performance of the Service, attempt unauthorised access, or scrape data.
• Resell, sublicense, or white-label the Service without our written consent.
• Upload content that is illegal, defamatory, or infringes others' rights.

6. Fees and payment

Subscription fees are billed in advance on a monthly or annual basis as agreed at sign-up. Fees are in Australian Dollars (AUD) and exclude GST unless stated otherwise. GST will be added where applicable.

Invoices are due within 14 days. We may suspend access to the Service for accounts more than 30 days overdue, after giving reasonable notice.

We may change pricing with 30 days' notice. Price increases do not apply retrospectively to amounts already invoiced.

7. Cancellation and termination

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by Australian Consumer Law.

We may terminate or suspend your account if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal, security, or reputational risk, after giving reasonable notice where practical.

On termination, you may export your Customer Data for a reasonable period (typically 30 days). After that period, we will delete Customer Data in accordance with our Privacy Policy and applicable retention obligations.

8. Intellectual property

The Service, including all software, designs, logos, content, and documentation (excluding Customer Data), is owned by Nuvori Technologies Pty Ltd and protected by Australian and international intellectual property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms.

9. Availability

We aim to keep the Service available with high uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance (typically outside business hours where practical) and may experience unscheduled downtime. We will make reasonable efforts to notify customers of significant planned outages.

10. Warranties and liability

To the maximum extent permitted by law, the Service is provided "as is" without warranty of any kind. We do not warrant that the Service will be error-free or meet your specific requirements.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under Australian Consumer Law that cannot lawfully be excluded.

To the maximum extent permitted by law, our total aggregate liability to you in any 12-month period is limited to the fees you have paid to us in that period. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill.

11. Indemnity

You agree to indemnify us against claims, losses, and expenses arising from: (a) your use of the Service in breach of these Terms, (b) your breach of any law or third-party right, or (c) Customer Data you upload to the Service.

12. Confidentiality

Each party will treat information shared in confidence (including pricing, technical information, and Customer Data) as confidential, and will not disclose it except as required to perform these Terms or comply with law.

13. Changes to these Terms

We may update these Terms from time to time. If the changes are material, we will notify the primary contact on your account by email at least 30 days before the changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be resolved in the courts of New South Wales, unless otherwise required by law.

15. Contact